The new client called while you were in court.
Rylie answers the line you cannot, takes the intake details and the names for the conflict check, and books the consultation.
The call you get twenty times a week.
Practice areas, the conflict questions and who takes a new matter are yours to set.
A recording of a call to H. Ibarra. Transcript:
- Caller: I was served yesterday and I have twenty days to respond.
- Rylie: I cannot advise you on any of that. I can get you in front of an attorney. Wednesday at 3 PM is open.
- Caller: Wednesday works. Do I need to bring anything.
- Rylie: Bring the papers you were served and anything from the other side. I have the name of the party for the conflict check.
Outcome: Booked, Wednesday 3:00 PM, written to Written to the calendar.
What it answers, what it books, what it refuses.
Pick a line a caller says. The right hand side is what Rylie does with it in your trade.
Do you handle a case like mine.
Answered from your notes
Not every caller books. Every caller gets written down.
Someone wants a price you have not set, or a callback on Tuesday. Rylie takes the details and writes the card into the CRM you already run.
It never quotes a price it was not given.
Other industries
Your phone rings tonight. Someone should answer it.
Thirty minutes, and you will hear Rylie answer a call in your own trade.