You are under a sink. The phone is in the van.
Plumbing, HVAC, electrical, roofing. The call lands while your hands are full, and Rylie books it on the hours and the rates you set.
The call you get twenty times a week.
Safety steps first, then the booking. Said the same way every time.
A recording of a call to L. Brennan. Transcript:
- Caller: Water is coming through the kitchen ceiling.
- Rylie: Shut the main off if you can reach it. I have a tech free at 2 PM today. Should I hold it.
- Caller: Yes, hold it. 214 Ridgeline Road, the blue house.
- Rylie: Held for 2 PM at 214 Ridgeline Road. The confirmation email is on the way.
Outcome: Booked, Today 2:00 PM, written to Written to the calendar.
What it answers, what it books, what it refuses.
Pick a line a caller says. The right hand side is what Rylie does with it in your trade.
Do you charge to come out and look.
Answered from your notes
Not every caller books. Every caller gets written down.
Someone wants a price you have not set, or a callback on Tuesday. Rylie takes the details and writes the card into the CRM you already run.
It never quotes a price it was not given.
Other industries
Your phone rings tonight. Someone should answer it.
Thirty minutes, and you will hear Rylie answer a call in your own trade.