The front desk is with a patient. The phone keeps ringing.
Dental, medical, physio, veterinary. Rylie answers every ring, books the visit into the right column and keeps the recall list moving.
The call you get twenty times a week.
Plan lists and hygiene rules come from your practice management system.
A recording of a call to P. Nakamura. Transcript:
- Caller: Do you take Delta Dental, and can I get a cleaning this month.
- Rylie: We are in network with Delta Dental. I have hygiene open on the 14th at 9:20 AM.
- Caller: And can you tell me what my last x rays showed.
- Rylie: I cannot read anything off a chart. I have put the question in front of the hygienist, and the 14th is held.
Outcome: Booked, The 14th, 9:20 AM, written to Written to the calendar.
What it answers, what it books, what it refuses.
Pick a line a caller says. The right hand side is what Rylie does with it in your trade.
Do you take my plan.
Answered from your notes
Not every caller books. Every caller gets written down.
Someone wants a price you have not set, or a callback on Tuesday. Rylie takes the details and writes the card into the CRM you already run.
It never quotes a price it was not given.
Other industries
Your phone rings tonight. Someone should answer it.
Thirty minutes, and you will hear Rylie answer a call in your own trade.