A tenant calls about a leak. You are across town.
Rylie answers for every building on your list, logs the fault against the unit and pages the on call trade when your rules say to.
The call you get twenty times a week.
Which faults are urgent, who is on call and what a caller is told about access are yours to set.
A recording of a call to W. Petrosyan. Transcript:
- Caller: I am in 4B and there is water running down the hallway wall.
- Rylie: I have logged it as urgent against 4B and paged the on call engineer. Someone will call you back within the hour.
- Caller: Do I have to be there to let anyone in.
- Rylie: Yes, the engineer needs access. I have you down for 8 AM tomorrow and the manager has the ticket.
Outcome: Booked, Tomorrow 8:00 AM, written to Written to the calendar.
What it answers, what it books, what it refuses.
Pick a line a caller says. The right hand side is what Rylie does with it in your trade.
Is there anyone on call tonight.
Answered from your notes
Not every caller books. Every caller gets written down.
Someone wants a price you have not set, or a callback on Tuesday. Rylie takes the details and writes the card into the CRM you already run.
It never quotes a price it was not given.
Other industries
Your phone rings tonight. Someone should answer it.
Thirty minutes, and you will hear Rylie answer a call in your own trade.